Refund Policy

SteadyEdit credit packs are one-time digital purchases that you can use as soon as you pay. Nothing renews. This policy explains when a refund is available. It forms part of our Terms of Service.

7-day guarantee

You can get a full refund of a credit pack within 7 days of that payment, as long as you have not used any of the credits it added. Each pack is a separate purchase. There is no renewal to refund.

Other cases we refund

• Duplicate charges caused by a billing error are refunded in full.
• Outages: if the editor is unavailable for 72 hours or more because of a problem within our control, we refund the affected pack or replace the unused credits.
• Session closed by us for reasons other than a breach of our terms: we refund unused credits from packs that are still inside their 30-day validity.
• Your legal rights: if the law of your country gives you a withdrawal or refund right (for example the 14-day right in the EU or UK), that right applies in addition to this policy.

Older subscription purchases, if you have one from before credit packs, stay on the refund terms that applied when you bought them. We do not sell new subscriptions.

What is not refundable

• Payments whose credits have been partly or fully used, except in the cases above.
• Credit packs whose 30-day validity has already ended.
• Credits spent on results that were blocked by our content moderation.
• Sessions suspended or closed for breaking our Acceptable Use Policy or Terms of Service.

Failed edits are not a refund case because they never cost you anything: the credits used for an edit that fails are returned to your balance automatically.

Nothing to cancel

Credit packs do not auto-renew. There is no subscription to cancel and no future charge to stop.

How to request a refund

Email support@steadyedit.app with:

• your recovery code, or the order or transaction ID from your receipt,
• the date of the payment,
• a short reason.

We reply within 2 business days. Approved refunds are sent back to your original payment method by our Merchant of Record, Waffo Pancake (Waffo.com Limited), within 5 to 10 business days. When a refund is issued, the unused credits from that payment are removed from your balance.